Burlington, Vermont-based Dan's Chocolates is an e-commerce retail and wholesale business specializing in its own line of chocolate products. Dan's Chocolates' trademark slogan is: "Fresh as dan's." Major product categories include the following:
Dan's Chocolates was founded by Vermont native Dan Cunningham in December 1999, who launched his enterprise in order to "introduce people to really fresh chocolate, direct from the factory. But not at the excessively high prices that I felt a lot of the gourmet chocolate companies were charging."
The privately held Dan's Chocolates makes its headquarters at 45 Overlake Park, Burlington, VT 05401-4014 USA. Phone: 1-800-800-3267; Email: HELPEMAIL@DANS.COM. Dan's Chocolates maintains its lone factory in Westerly, Rhode Island.
Dan's Chocolates launched business operations in December 1999. Since then, a host of reviews and comments on the Vermont company have been posted on the World Wide Web. A representative sampling includes the following:
"Just a quick note to let you know how much I enjoyed your product. The delivery went smoothly, quickly & efficiently; no problems at all. I especially like the 'Put-Back Prevention Guide' – your descriptions make me taste the chocolate long before I dig in! Keep up the good work; when you sell a good product, people will notice." - Betty, Culver City, CA
"Fun chocolates! You can get a personalized box – just send them a picture and they'll put it on a box. They're not my absolute favorite but they are always fresh and tasty (flavors like Almondanza, Coco Motion, Chief Chokolada, Drom-a-Dairy, Mintastic)..." - Christine C., Acton, MA, Yelp
"If you are a chocolate lover or if you know a chocolate lover, do yourself a favor and stop by Dan’s Chocolates." - JennyReviews
"This company has the worst customer service. I ordered some chocolates for a very special occasion and even paid rush shipping to get them out to CA on a Tuesday ( I ordered on a Friday). Comes Tuesday, Wednesday, Thursday, and still no chocolates and no e-mail from the company. I called the company and got a message saying they don't take customer service over the phone..." - Karisa R., San Pedro, CA, Yelp
Dan's Chocolates is not currently accredited or rated by the Better Business Bureau (BBB). However, Dan's Chocolates does garner an overall rating of four and a half checks out of five at Epinions.com. At Yelp.com, Dan's Chocolates earns a rating of three stars out of five based on eight customer reviews.
Dan's Chocolates has earned a Best of America's Food Finalist award. Dan's Chocolates has also garnered mentions at USAToday.com (1/31/03) and BusinessWeek Online (7/31/00). Dan's Chocolates, whose business has served over one million customers, has its own listing at Wikipedia.
Alexa - The Web Information Company currently assigns Dan's Chocolates a global Alexa ranking of 1,039,093 and a United States Alexa ranking of 260,268. Top search engine keywords include dans chocolates mass, dan's chocolate fundraising, bulk chocolate truffles and bulk chocolate boxes. Alexa reports that Dan's Chocolates is visited more frequently by women ages 45-54 who have children and some college education. The majority of Dan's Chocolates' traffic comes from the United States (57%).
According to StatMyweb.com, Dan's Chocolates has a Google PageRank of 3/10, receives an average of 838 unique visitors per day and has an SEO score of 46.9%.
Dan's Chocolates maintains a limited social media presence. At Twitter, Dan's Chocolates has posted 25 tweets to date. Dan's Chocolates also maintains a social media presence at YouTube, with videos posted at both the former and the latter websites. Titles include: "A Truffle's Journey," "Chocolate Dance" and Dan's Chocolates Magic Factory."
Dan's Chocolates is a part of the Yahoo! Store network and employs industry-standard SSL encryption for all transactions. Dan's Chocolates uses the secure https:// connection on all purchases during the checkout process.
Google diagnostic services has deemed Dan's Chocolates "Safe Browsing," duly reporting that the website has not hosted any malicious software over the past 90 days.
Dan's Chocolates features a big inventory of chocolate products. Among the diverse offerings are:
- Snowman Chocolate Truffles 36 Per Box $38.99
- Caramel Chocolate Bars 24 Per Box $27.99
- Chocolate Wedding Favors 20 @ $2.99 Each
- Christmas Chocolate Bars 16 Bars $37.99
- Original 1 Pound Assorted with Bouquet $64.98
- Thank You Chocolates Box 36 Per Box $38.99
- Coconut Truffles 63 Per Tray $21.99
- White Chocolate Bars 24 Per Box $27.99
- Semi Sweet Chocolate Chips 5 Pound Bag $26.99
- Dark Chocolate 10 Pound Block $26.99
Dan's Chocolates prides itself on its competitive prices, which are in line with similar chocolate companies (Lindt, Asher's, Ghiradelli, et al.). Wrote one customer: "The price is a bit steep for me, but well worth the satisfaction it brings."
Dan's Chocolates ships to the United States only, including Alaska and Hawaii. Dan's Chocolates does not ship to U.S. Territories, P.O. boxes, military APO/FPO addresses or internationally. Dan's Chocolates uses Federal Express as its exclusive carrier. Shipping options and costs are as follows:
- Ground Shipping: $0 to $99.99 - $6.99; $100 and over - 7% of purchase
- 2-Day Shipping: $0 to $49.99 - $12.99 ; $50 to $124.99 - $14.99; $125 and over - 12% of purchase
- Overnight Shipping: $0 to $49.99 - $15.99; $50 to $124.99 - $16.99; $125 and over - 14% of purchase
- Saturday Standard Delivery/2-Day Air: $0 to $49.99 - $16.99; $50 to $124.99 - $18.99; $125 and over - 15% of purchase
- Saturday Overnight Delivery: $0 to $49.99 - $19.99; $50 to $124.99 - $22.99; $125 and over - 17% of purchase
FedEx Ground Shipping may not be available during summer months due to the heat, which may spoil the chocolate product. Dan's Chocolates provides free ice packs for orders bound to warm weather locales.
Dan's Chocolates charges sales tax on Vermont addresses only.
Dan's Chocolates accepts the following methods of payment:
- American Express
Of course, Dan's Chocolates are also carried at various retail outlets where cash, checks, money orders and credit/debit cards are readily accepted. Dan's Chocolates can be found at Whole Foods in the Northeast and Mid Atlantic regions of the United States, Price Chopper in New England and New York, and over 400 independent retail venues.
Dan's Chocolates is serious about customer satisfaction. States official company policy: "Whether you're the thoughtful giver or the lucky recipient, we want you to be delighted. If your order does not arrive in perfect condition or you are not satisfied with our chocolates or other products, just return them to us for a prompt, courteous replacement or refund. Our Guarantee applies to products bought via the web site www.danschocolates.com or via phone. Any request or problem must be submitted within 30 days of the date of order."
In 2005, Dan's Chocolates' guarantee was put to the ultimate test when an entire FedEx tractor-trailer was stolen in Florida just before Christmas. On board was a shipment of Dan's Chocolates, which the Vermont company quickly replaced for its anxious customers.
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